Shipping

Find your country below for shipping charges and timeframes. If your country isn't listed below, please see 'Other International'. Please note: engraving items may take 2 working days to process.

UK
Shipping Method Cost Timeframe
UK Standard Delivery*
(mainland UK only)
Free on orders over £100
£3.95 on orders below £100
2-3 working days
UK Next Day Delivery
(If ordered before 1pm Monday – Friday)
£5.95
Next working day
UK Nominated Saturday or Sunday
(If ordered before 1pm Monday to Friday)
£9.95 Nominated day
London Same Day Delivery
(London Zones 1-2 only if ordered before 1pm Monday to Friday)
£9.95 Same Day
UK Premium Delivery
(Next working day before 1pm)
Free on orders over £1000 Next working day
NORTH AMERICA
Country Shipping Method Cost Time
United States Standard Shipping Free on orders over $150
$7.95 on orders below $150
3-6 working days
United States Express Shipping $15 1-2 Working Days
United States International Premium Delivery (orders valued over $1400) Free 1-2 working days
Canada Standard Shipping Free on orders over 250 CAD
10 CAD on orders below
3-7 Working Days
EUROPE
Country Standard Time Express Time
Ireland Free
€7 on orders below €150
2-7 Working Days €10 1-2 Working Days
Germany Free
€7 on orders below €150
3-6 Working Days €10 1-2 Working Days
Rest of EU
€7 on orders below €150
3-12 Working Days € 10 1-4 Working Days
Bulgaria 14BGN on orders below 300BGN 3-9 Working Days 20BGN 1-4 Working Days
Czechia 160CZK on orders below 3500 CZK 3-8 Working Days 260 CZK 1-4 Working Days
Hungary 2500 HUF on orders below 57000 HUF 4-9 Working Days 4000 HUF 1-4 Working Days
Iceland 1050 ISK on orders below 30000 ISK 4-20 Working Days 2000 ISK 1-4 Working Days
Poland 35 PLN on orders below 700 PLN 3-11 Working Days 50 PLN 1-4 Working Days
Romania 35 RON on orders below 750 RON 4-9 Working Days 750 RON 1-4 Working Days
Sweden 80 SEK on orders below 1700 SEK 4-8 Working Days 20 SEK 1-4 Working Days
ASIA
Location Standard Time Express Shipping Time
China Free on orders over 1500 CNY
100 CNY on orders below
5-9 Working Days 120 CNY 3-7 Working Days
Hong Kong Free on orders over 1750 HKD
60 HKD on orders below
5-6 Working Days 120 HKD 3-7 Working Days
Japan Free on orders over 25000 JPY
2000 JPY on orders below
3-9 Working Days 2300 JPY 3-7 Working Days
South Korea Free on orders over 300000 KRW
20000 KRW on orders below
5-10 Working Days 25000 KRW 3-7 Working Days
Singapore Free on orders over 300 SGD
100 SGD on orders below
5-6 Working Days 20 SGD 3-7 Working Days
Taiwan Free on orders over 7000 TWD
350 TWD on orders below
5-9 Working Days 600 TWD 3-7 Working Days
Thailand Free on orders over 7000 THB
350 THB on orders below
4-20 Working Days 550 THB 3-7 Working Days
MIDDLE EAST
Country Standard Time Express Shipping Time
Qatar Free on orders over 800 QAR
45 QAR on orders below
5-20 Working Days 60 QAR 3-7 Working Days
Saudi Arabia Free on orders over 850 SAR
40 SAR on orders below
7-20 Working Days 60 SAR 3-7 Working Days
United Arab Emirates Free on orders over 800 AED
45 AED on orders below
4-9 Working Days 60 AED 3-7 Working Days
OCEANIA
Country Standard Time Express Shipping Time
Australia Free on orders over 280 AUD
22 AUD on orders below
3-15 Working Days 25 AUD 3-7 Working Days
New Zealand Free on orders over 360 NZD
20 NZD on orders below
3-13 Working Days 25 NZD 3-7 Working Days
OTHER INTERNATIONAL
Standard Time Express Shipping Time
Free on orders over 180 GBP
18 GBP on orders below
5-20 Working Days 15 GBP 5-7 Working Days

shipping faq's

Will I need to pay custom duties and taxes on my international order?

Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.

For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.

Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

To our customers in Australia: please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

Is VAT or country tax applied to international orders?

VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped in the UK.

For orders being shipped outside the UK, corresponding VAT and taxes are included either in the product price or added at Checkout, depending on your shipping country.

can i pick up my order?

Unfortunately we currently don't provide a click and collect pick-up service.

can i change or cancel my order?

Once an order has been placed we're unable to make any changes or cancel the order. Once you have received your order, you can use our Returns portal to return any unwanted items.

can my order be redirected?

Unfortunately we're unable to redirect orders once they have left our warehouse, so please make sure to provide a shipping address where you will be available to sign and receive your order. If you would still like to try and redirect your parcel once it's been despatched, please contact the courier directly to see if this would be possible.

Can you deliver my order to a PO Box address?

Unfortunately we're unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is so that we can ensure the safe delivery and receipt of your Missoma order.

do i need to sign for my parcel?

For security purposes, all Missoma orders will require a signature and you will receive a notification on the day of delivery via text or e-mail.

How long will delivery of my personalised order take?

Orders with engraving or monogramming items will be delivered in 7-10 working days. (Delivery times exclude UK Bank Holidays.)

Orders that have both a personalised and non-personalised item cannot be split into two separate shipments and will be delivered in 7-10 working days.

To check on the status of an order, please Contact Us quoting your order number.

How can I track my order?

We will send you tracking details once your order has been sent out from our warehouse - this can be found on your order despatch email.

UK Delivery: Royal Mail

Europe (Inside EU) – Landmark | DHL

International (Outside of EU) - DHL

POP UP STORE RETURNS

You may return items purchased in our London Covent Garden pop-up store back to store within 60 days with your proof of store purchase and order number.

Once the pop-up store has closed, please contact us to process an online return.