Please use our returns portal to return your item to us.

Please note items not bought in one of our stores cannot be returned in store. 

Our returns period is currently 60 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our Return FAQs for more information.

Please note this guidance relates to items bought from our Missoma Stores, not to items bought online from us, or in-store or online from our third party stockists. To return online purchases, please follow our online returns process and to return items to our stockists, please refer to their terms and conditions.

As with all Missoma items, you have 60 days to return your item(s) (subject to the exclusions set out in this policy). You are entitled to return your item(s) to a Missoma Store as long it is within 60 days of date of purchase and you have proof of purchase with you, including your order number. Alternatively, you can contact our Customer Care team to process an online return.

If you would prefer to exchange a product bought in-store (for example for a different size), rather than refund, please bring your product back to our store within 60 days. Unfortunately, we cannot accept exchanges for products bought online.

We no longer accept exchanges for online purchases (including for size changes). Please contact us if you have any questions about an item or order.

If you would like to exchange a product bought in our Missoma store, please bring your product back to our store within 60 days.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.

We offer free return for customers in mainland UK (excluding Northern Ireland).

For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.

We aim to process all orders within 14 working days, however in some cases this may take up to 30 working days during busier times of year.

Please contact us if you have any questions.


RETURN COSTS

We sincerely apologise if you have experienced any fault with your new Missoma jewellery.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stores page.

Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.

Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.