RETURNS

Free returns for UK customers. We're currently offering an extended returns period for all orders. Orders can be returned within 60 days from the date of delivery.

START YOUR RETURN

We're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you.

RETURN FAQ'S

HOW DO I RETURN MY ITEM?

Please use our returns portal to return your item to us.

Our returns period is currently 60 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our Return FAQs for more information.

MISSOMA STORE RETURNS

Please note this guidance relates to items bought from our Missoma Store on Monmouth Street only, not to items brought online from us, or in-store or online from our third party stockists. To return online purchases, please follow our online returns process and to return items to our stockists, please refer to their terms and conditions.

As with all Missoma items, you have 60 days to return your item(s) (subject to the exclusions set out in this policy). You are entitled to return your item(s) to the Missoma Store as long it is within 60 days of date of purchase and you have proof of purchase with you, including your order number. Alternatively, you can contact our Customer Care team to process an online return.

If you would prefer to exchange a product bought in store (for example for a different size), rather than refund, please bring your product back to our store within 60 days. Unfortunately, we cannot accept exchanges for products bought online.

CAN I EXCHANGE MY ITEM?

We no longer accept exchanges for online purchases (including for size changes). Please contact us if you have any questions about an item or order.

If you would like to exchange a product bought in our Missoma store, please bring your product back to our store within 60 days.

RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

RETURN'S T&C'S

GENERAL T&C'S

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

RETURN'S CHARGES

We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.

We offer free return for customers in mainland UK (excluding Northern Ireland).

For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.


We aim to process all orders within 14 working days, however in some cases this may take up to 30 working days during busier times of year.

Please contact us if you have any questions.


RETURN COSTS

NORTH AMERICA CURRENCY COST
USA USD 7.95
Canada CAD 17
EUROPE CURRENCY COST
Rest of Europe EUR 10
Czech Republic CZK 270
Hungary HUF 4300
Poland PLN 55
ASIA CURRENCY COST
China USD 12
Hong Kong USD 12
Indonesia USD 12
Japan JPY 1700
Korea (South) USD 12
Malaysia USD 12
Singapore SGD 16
Taiwan USD 12
Thailand THB 430
MIDDLE EAST CURRENCY COST
Israel USD 12
Kuwait USD 12
Qatar USD 12
Saudi Arabia USD 12
United Arab Emirates USD 12
OCEANIA CURRENCY COST
Australia AUD 20
New Zealand NZD 20
OTHER CURRENCY COST
Other International GBP 10
FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your new Missoma jewellery.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

EXCHANGES

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

STOCKISTS RETURNS

We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stockist page.

INTERNATIONAL RETURNS

Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.

Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.